How to send an authorization code to the mobile app

Solving unable to log into the mobile app is easy.  All you have to do is resend the authorization code.  

Simple Steps:

1. In the ticket go to MACROS and choose "Authentication"

2. Choose "Confirm Authentication Code Re-Issue by SMS".

3.  This will trigger a code resend and place it within the Zendesk SMS thread with the proper code.