Jessica Cousins

Members can only cancel or modify their order for five minutes after the order has been submitted. To do so, please contact a service specialist at http://www.customer.com/support/faq. Within this ...

Solving unable to log into the mobile app is easy.  All you have to do is resend the authorization code.     Simple Steps: 1. In the ticket go to MACROS and choose "Authentication" 2. Choose "C...

Zendesk Support New Added alerts about overdue invoices for non-credit card customers. Added check for null comments so they no longer cause errors in audits. Updated the user edit drop-down so it...

You can change your email notifications in the following steps. You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Text can be formatted however you choos...

Change your user name in a few easy steps: You can use bulleted lists to highlight content:  Highlight #1 Highlight #2 Highlight #3 Text can be formatted however you choose. Even Colors! You can ...

Administrators can reset a user's password by sending a reset email to the user's registered email address. The email contains a link that lets the user reset his or her password. Only administrato...

As long as the account owner has enabled Allow admins to set passwords any admin on the account can reset a user's password.   For instructions on resetting user passwords, see the article: Resetti...

If you are locked out of your account, please click on this link.   You should then see the screen below where you can enter you email or user name and be sent an SMS or email with further instruct...

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You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...